Refund policy

Last updated: 28 October 2026

We want you to love your NYFOLK jewellery. If something isn't right, here's how returns and refunds work for customers in Australia and New Zealand.

30-day change-of-mind returns

Non-personalised items can be returned within 30 days of delivery. To be eligible, items must be unworn, undamaged and returned in their original packaging. For hygiene reasons, earrings can only be returned if they are unworn and still sealed.

Personalised jewellery

Personalised pieces (for example with a name, initials, engraving or birthstones) are made just for you. They can't be returned or exchanged for change of mind. Please double-check spelling and choices before ordering. If you notice a mistake, email us as soon as possible – as long as your piece hasn't gone into production, we're happy to update it.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as ordered (including personalised items made incorrectly), please email us within 14 days of delivery with your order number and a photo. We'll offer a replacement or refund at no cost to you.

Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993. These rights apply in addition to this policy.

How to start a return

  1. Email support@nyfolk.com with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
  3. Pack the item securely and send it with a tracked service.

For change-of-mind returns, return shipping costs are paid by the customer. For faulty or incorrect items, we cover the costs.

Refunds

Once we've received and checked your return, we'll let you know by email. Approved refunds are made to your original payment method within 10 business days. Original shipping is free, so no shipping costs are deducted.

Exchanges

Want a different size or colour? Return the item using the steps above and place a new order.

Questions

Email us at support@nyfolk.com.