Terms of service

Last updated: 28 October 2026

1. About us

This website is operated by NYFOLK. Throughout the site, "we", "us" and "our" refer to NYFOLK. By visiting our website or placing an order, you agree to these Terms of Service.

2. Orders

All orders are subject to availability and acceptance. After placing an order you'll receive an order confirmation by email. We may cancel an order, for example in case of an obvious pricing error or suspected fraud; any payment will then be refunded in full.

3. Prices and payment

All prices are shown in Australian dollars (AUD) unless shown otherwise at checkout. Payment is made securely at checkout. We may change prices at any time, but changes won't affect orders that have already been confirmed.

4. Personalised products

You are responsible for checking the personalisation details you enter (names, initials, text, birthstones). We make personalised items exactly as entered. Personalised items can't be returned for change of mind – see our Refund Policy.

5. Products

We show our jewellery as accurately as possible. Colours may vary slightly depending on your screen and lighting. Jewellery should be cared for as described on the product page.

6. Shipping, returns and refunds

Our Shipping Policy and Refund Policy form part of these terms.

7. Consumer rights

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 or the New Zealand Fair Trading Act 1986.

8. Intellectual property

All content on this website, including text, images and the NYFOLK logo, is owned by or licensed to NYFOLK and may not be used without our permission.

9. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website or products. Our liability is limited to replacing the product, repairing it or refunding the purchase price.

10. Privacy

How we handle your personal information is described in our Privacy Policy.

11. Changes

We may update these terms from time to time. The version on this page at the time of your order applies.

12. Contact

Questions about these terms? Email us at support@nyfolk.com.