Return Policy
Returns Policy – Nyfolk
Can I return my order?
Yes, you can.
If you are not satisfied with the items you have received, you can return them within 30 days of receipt. The return must meet the following conditions:
✔️ The order contains all original parts and accessories, and the packaging is intact as it was upon delivery.
✔️ The product has been used normally – damage caused by improper handling will not be accepted.
✔️ Hygiene products such as bikinis and underwear are excluded from returns for hygiene reasons.
✔️ The product must have been reported as defective immediately after receipt.
✔️ Nyfolk reserves the right to charge the customer for shipping costs.
📦 Returns are processed within 7 business days. If all conditions are met, the return will be confirmed within this period.
How do I exercise my right of withdrawal?
If you wish to exercise your right of withdrawal, please inform us of your decision to withdraw from the contract. You can do this simply by sending an email to info@nyfolk.de. You may use the attached withdrawal form, but this is not mandatory.
How long do I have to exercise my right of withdrawal?
You have 30 days to inform us of your decision to withdraw from the purchase. It is sufficient for you to send the notification before the end of this period.
How do I return my order?
If your order meets the conditions stated above, please proceed as follows:
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Send an email to info@nyfolk.de
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Include the following information in your email:
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Order number
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Reason for the return
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Photo of the product (in case of damage)
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Full name
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Address
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❗ Please always contact us first at info@nyfolk.de before sending a return.
Return Address
We are an international brand and our warehouse is located in Asia. Returns must be sent to the following address:
Nyfolk
Consignee: Feng Shangbing
Delivery address: No. 409 Suxi Avenue, Suxi Town, Edma E-commerce Park, Building D, Yuantong Express Building, No. 2 Freight Elevator, 3rd Floor
Province: Zhejiang Province
City: Yiwu City
ZIP: 322009
China
⚠️ Please do not send your return to the sender's address! You, as the customer, are responsible for the return shipping costs.
Return shipping costs are the responsibility of the customer and average between €20 and €30.
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from the contract.
For this refund, we will use the same payment method that you used for the original transaction, unless another method has been expressly agreed with you. You will not be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us without undue delay and, in any event, no later than 30 days from the day on which you notified us of your withdrawal from the contract. The deadline is met if you send the goods before the 30-day period has expired.
Return Shipping Costs
The customer is responsible for the direct costs of returning the goods.
Loss in Value
You are only liable for any loss in value of the goods if this loss in value results from handling the goods in a way that was not necessary to inspect their condition, properties and functionality.
Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it to us by email:
Hygiene Products
For hygiene reasons, certain products cannot be returned or exchanged once they have been opened, tried on, worn or used. This applies in particular to products that come into direct contact with the body or sensitive areas of the body.
Hygiene products include, among others:
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Bras and bralettes
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Bikinis and swimsuits
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Underwear
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Briefs, thongs and bodysuits
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Socks and hosiery
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Cosmetics and personal care products
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Hair care products
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Earrings and piercings
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Products that come into direct contact with the skin
Please note that this list is not exhaustive. Other products may also be excluded from withdrawal, exchange or return for hygiene reasons if they are unsuitable for return for reasons of health protection or hygiene.
A return is only possible if the product is unopened, unused, unworn and in its original, undamaged packaging.
Unaccepted or Uncollected Parcels
If a parcel is not accepted or is not collected from the collection point and is subsequently returned to us, we reserve the right to deduct the return shipping costs incurred by us, amounting to €17.50, from the refund.
Lost Parcel
If a parcel is lost or cannot be delivered, we will carefully investigate the matter with the shipping provider. For the first lost or undelivered parcel, we will send the customer a replacement parcel once, free of charge. If the replacement parcel is also lost or cannot be delivered, the case will be reviewed again and a refund may subsequently be issued.
Defective or Incorrect Product
If you receive a damaged or incorrect product, please contact our customer service team with photos or videos of the item received. We will carefully review the case and provide an appropriate solution.
For the first defective or incorrectly delivered product, we will send the customer a replacement parcel once, free of charge. If the replacement product is also defective or incorrectly delivered, the case will be reviewed again and a refund may subsequently be issued.
To:
Nyfolk
info@nyfolk.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on: ______________________
Received on: ______________________
Name of consumer(s): _________________________________________________
Address of consumer(s): ______________________________________________
Signature of consumer(s) (only if notification is made on paper):
Date: ______________________
(*) Delete as applicable.